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Progress in handling of banking complaints by HKMA

The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (May 15) the progress made in its handling of banking complaints received as at end-April 2015. Banking complaints include cases concerning general banking services and conduct issues.

     In April 2015, 110 cases were received and 97 cases were completed. As at end-April, the handling of 458 cases was in progress.

     A table summarising the progress made in handling of banking complaints by the HKMA is attached.

Ends/Friday, May 15, 2015
Issued at HKT 16:56


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