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The Electrical and Mechanical Services Trading Fund (EMSTF) has reported another year of stable performance in 2012-13.
According to the latest annual report published by the Electrical and Mechanical Services Department today (October 30), the EMSTF's revenue in 2012-13 was $4,643 million, with a return on revenue of 6.9 per cent. The revenue is 7.5 per cent higher compared to 2011-12.
The EMSTF achieved an all-time high customer satisfaction rating in an independent customer opinion survey conducted last year, showing clients' recognition of the quality of the EMSTF's services.
The EMSTF General Manager and Director of Electrical and Mechanical Services, Mr Frank Chan, thanked staff for their concerted efforts as well as the support from client departments. Last year the department formulated a five-year corporate goal to "create public value for community betterment through partnership with clients", said Mr Chan.
"In order to cope with increasing demand for services with the existing manpower, we will outsource more of those services that the market is able to deliver with high quality. This will allow the department to focus on essential services of high public value. We will also enhance our staff's capability in managing contractors and outsourced services. Staff are encouraged to develop innovative and best engineering practices to enhance the quality of life for our community," he added.
Mr Chan said that the department will continue to reinforce its service-oriented culture to best serve the public.
Ends/Wednesday, October 30, 2013
Issued at HKT 14:01
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