The following is issued on behalf of the Hong Kong Monetary Authority:
 
     The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-July 2019. Banking complaints include cases concerning general banking services and conduct-related issues.
      
     In July 2019, 151 cases were received and the handling of 187 cases was completed. As at end-July, the handling of 398 cases was in progress. 
      
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
 

Ends/Friday, August 9, 2019
Issued at HKT 17:00

NNNN