TCU releases latest quarterly report
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The Transport Complaints Unit (TCU) of the Transport Advisory Committee received 6 431 complaints and suggestions in the second quarter of 2016, with 55 pure suggestions. The total number of cases represents an increase of 18.6 per cent as compared with 5 421 cases in the previous quarter and an increase of 4.7 per cent when compared with 6 140 cases in the same quarter of 2015.
The complaints and suggestions received during the quarter were mostly related to public transport services (86 per cent), enforcement matters (10 per cent) and traffic conditions (2 per cent).
The number of cases on public transport services rose 19 per cent from 4 649 in the previous quarter to 5 530 this quarter, while complaints and suggestions on traffic conditions slightly increased from 139 to 141. Cases about road maintenance increased from 24 to 32 and the number of complaints about illegal parking and other enforcement matters increased from 569 to 702.
All the complaints and suggestions received by the TCU in the quarter were referred to the relevant government departments and public transport operators for follow-up action.
During the period under review, investigations into 5 639 cases were completed. Of these, 3 996 cases (71 per cent) were found to be substantiated, 182 cases (3 per cent) were unsubstantiated, and the remaining 1 461 cases (26 per cent) could not be pursued due to lack of evidence.
For the substantiated cases, the relevant government departments and public transport operators have either taken steps to rectify the situation or are considering possible solutions to the problems identified.
During the quarter, the relevant government departments and public transport operators took on board 14 suggestions made by the public to enhance public transport services and improve traffic conditions. A summary of the cases is in the Appendix.
Members of the public may make their suggestions or complaints to the TCU by dialling the hotline 2889 9999 (voice mail service is available outside office hours), by fax to 2577 1858, by email to info@tcu.gov.hk or by filling in a form on the TCU website (www.info.gov.hk/tcu).
Ends/Tuesday, September 27, 2016
Issued at HKT 13:18
Issued at HKT 13:18
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