Progress in handling of banking complaints by HKMA
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The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (April 15) the progress made in its handling of banking complaints received as at end-March 2016. Banking complaints include cases concerning general banking services and conduct issues.

     In March 2016, 134 cases were received and the handling of 154 cases was completed. As at end-March, the handling of 625 cases was in progress.  

     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Ends/Friday, April 15, 2016
Issued at HKT 16:30

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