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Progress in the handling of banking complaints by HKMA

The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (November 13) the progress made in its handling of banking complaints received as at end-October 2015. Banking complaints include cases concerning general banking services and conduct issues.

     In October 2015, 129 cases were received and the handling of 133 cases was completed.  As at end-October, the handling of 683 cases was in progress.

     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Ends/Friday, November 13, 2015
Issued at HKT 16:34


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