"iAM Smart" registered users exceed 4 million, realising "single portal for online government services"
******************************************************************************************
A spokesman for the DPO thanked members of the public and various sectors for their continuous support for "iAM Smart". With the simplified registration workflow and user-centric design, "iAM Smart", which has now recorded a daily usage of over 180 000, provides access to more than 1 300 online services from government, public and private organisations, as well as government e-Forms, achieving the goal of a "single portal for online government services". At present, members of the public can use different online services to manage daily affairs in a secure and convenient way anytime, anywhere via "iAM Smart", such as SmartPLAY, eTAX, eMPF, application for an International Driving Permit, application for working family allowance, and checking bills for electricity, water and gas.
Meanwhile, the Mini-program Platform of "iAM Smart" was launched. The DPO is actively driving the integration of government mobile applications into the Mini-program Platform among bureaux/departments so that the public can access these services without the need to install various mobile applications of different government departments.
The "Personal Assistant" page of "iAM Smart" has also introduced more practical functions. Users can present their "iAM Smart" Personal Code, which is displayed in the form of a QR code for admission to premises or visitor registration, without the need to disclose excessive personal data by utilising an identity card. The DPO will continue to promote and encourage government departments and industry stakeholders to adopt the Personal Code, with a view to bringing more convenience and benefits to the public and the business sectors. The "Personal Assistant" page also allows users to check the "to-do" items and the application status of various services, as well as view and pay the bills of the Water Supplies Department and Hongkong Post in one go.
Moreover, the DPO has been in discussions with more financial institutions to assist them in adopting the newly rolled out "Step-up Authentication" function to strengthen user verification in certain key processes, thereby further enhancing the security level. The DPO further plans to provide an "AI Assistant" by end-2026 to answer enquiries and offer personalised services for "iAM Smart" users, further enhancing the user experience of government services.
The "iAM Smart" app supports iOS and Android operating systems, and mobile phones with biometric authentication activated. Members of the public can download and use the latest version of the app for free from the Apple App Store, Huawei AppGallery, and Google Play, or by visiting the "iAM Smart" thematic website (www.iamsmart.gov.hk/en/download.html).
Ends/Tuesday, December 23, 2025
Issued at HKT 14:30
Issued at HKT 14:30
NNNN