The Transport Department (TD) reminded the public today (April 26) that the HKeToll, a free-flow tolling service, will be implemented in the Tsing Sha Control Area (TSCA) (Eagle's Nest Tunnel, Sha Tin Heights Tunnel and Tai Wai Tunnel) from 5am on May 7 (Sunday) to replace all manual toll booths and Autotoll lanes. Motorists can pay tunnel tolls using toll tags, without having to stop or queue at toll booths for payments, thereby saving time and enjoying convenience.
      
     As of April 25, more than 660,000 vehicle tags had been issued, accounting for about 82 per cent of licensed vehicles in Hong Kong, of which over 66 per cent of vehicle owners had opened HKeToll accounts. After installation of vehicle tags, motorists must open accounts and set up the payment means to pay tunnel tolls through the HKeToll service. The TD appeals to vehicle owners who have received a vehicle tag but have not yet opened an HKeToll account to open an account and set up the payment means as soon as possible.
      
     After the implementation of the HKeToll in the TSCA, motorists can only use thee HKeToll to pay tunnel tolls. If a registered vehicle owner is unable to use the HKeToll to pay tolls, the automatic number plate recognition technology of the HKeToll will detect the vehicle passing the tolled tunnel. The toll service provider will send an electronic payment notice to the registered vehicle owner. He/she must log in to the HKeToll website or mobile app within 14 business days to check and pay the outstanding toll, either by credit card; or follow instructions to generate a QR code to pay via the Faster Payment System or at 7-Eleven convenience stores by cash. Payment of outstanding tolls can also be made at the four customer service centres and four service outlets. A late payment will incur a surcharge.
      
     Motorists are reminded that other government tolled tunnels which have not yet implemented the HKeToll will continue to use current toll collection methods (i.e. manual and Autotoll lanes). They should not remove the Autotoll tags at this stage.
      
     The customer service hotline 3853 7333 will operate 24 hours daily starting from May 7. The four customer service centres, four service outlets, two car park service counters and 34 consultation counters located at MTR stations and the Home Affairs Enquiry Centres/Multi-purpose Room in the New Territories District Offices will continue to assist members of the public to handle the HKeToll service. Please refer to Annex 1 for the locations and service hours of the above facilities.
      
     In addition, temporary traffic arrangements will be implemented in phases in the vicinity of the TSCA from 11pm on May 6. Both directions of Eagle's Nest Tunnel, Sha Tin Heights Tunnel and Tai Wai Tunnel and their connecting roads will be temporarily closed from 2am to 5am on May 7 to facilitate the works to close the toll booth facilities, amend traffic signs and road markings, etc to tie in with the implementation of the HKeToll. Motorists are advised to allow sufficient journey times and use alternative routes, such as Tai Po Road and Lion Rock Tunnel, to travel between Kowloon and Sha Tin. Traffic signs and road markings will be provided on-site to guide motorists. Please refer to Annex 2 for the temporary traffic arrangements at the TSCA.
      
     Following the TSCA, the HKeToll will be extended to Shing Mun Tunnel and Lion Rock Tunnel during the next stage, and gradually to all government tolled tunnels within the year.

Ends/Wednesday, April 26, 2023
Issued at HKT 17:12

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