Housing Authority to resume public services gradually
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In line with Government's announcement that government departments will resume public services gradually from April 1 with a view to largely resuming normal public services from April 21, the Hong Kong Housing Authority (HA) announced today (March 31) that starting from tomorrow (April 1), the HA's public services arrangements will gradually resume as follows:
- All Estate Management Offices (EMOs) of public housing estates will be open from 10am to 1pm from Monday to Friday to provide limited management services for public housing estates and handle cases with prior appointments. For enquiries and assistance outside the opening hours, residents may call the contact telephone numbers provided by the respective EMOs, and staff will render assistance as much as practicable. The EMOs' shroff offices will continue to be closed. Tenants can pay rent at more than 1 000 locations, such as designated convenience stores and supermarkets. They may also make payments via the Payment by Phone Service or Faster Payment System. For details, please browse the following website: www.housingauthority.gov.hk/en/public-housing/rent-related-matters/rent-payment-methods/index.html;
- The following subsidised housing offices will be open from 10am to 1pm from Monday to Friday to provide limited services:
(1) The White Form Secondary Market Scheme Unit at the HA Customer Service Centre (HACSC) in Lok Fu; and
(2) The Home Ownership Scheme (HOS) Secondary Market Scheme Unit at Lung Cheung Office Block in Wong Tai Sin;
- The Home Assistance Loan Unit (HALU) at Lung Cheung Office Block in Wong Tai Sin will provide drop-in boxes to receive submissions in relation to matters under the Home Assistance Loan Scheme and the Home Purchase Loan Scheme. Applicants can place their submissions in the drop-in box located at the HALU from 10am to 1pm from Monday to Friday. The HALU will issue receipts/acknowledgements of the submissions and take follow-up action in due course;
- The HOS Sales Unit at the HACSC in Lok Fu, the Green Form Subsidised Home Ownership Scheme (GSH) Sales Unit at Pioneer Place in Kwun Tong and other offices of related services will only be open to applicants/members of the public with prior appointments. For enquiries, please contact the HA Sales Hotline on 2712 8000 or the telephone numbers of the office of the service concerned;
- To prepare for the anticipated gradual resumption of flat selection sessions for the Sale of GSH Flats 2020/21 starting from April 21, flat selection notification letters will be issued by batches in early April to eligible applicants according to their priority for flat selection. For enquiries, please contact the HA Sales Hotline: 2712 8000;
- The Public Rental Housing (PRH) Application Office at the HACSC in Lok Fu will be open from 8am to 1pm from Monday to Friday to provide services in relation to matters involving PRH applications. Detailed vetting interviews with prior appointments will proceed as scheduled;
- The Clearance Housing office and Redevelopment Sub-section offices (Pak Tin and Shek Lei Interim Housing) will be open from 10am to 1pm from Monday to Friday to provide services in relation to matters involving clearance housing or redevelopment;
- The Cash Allowance Office will be open from 8.30am to 1pm from Monday to Friday to provide services in relation to matters involving Cash Allowance Trial Scheme applications; and
- The Shroff Office on the ground floor of the HA Headquarters will be open from 2pm to 4.30pm from Monday to Friday. All payment collection services (including premium payments by Subsidised Sale Flats Scheme owners to enable them to complete transactions of their flats), with the exception of rental payment collection, will be in operation.
Ends/Thursday, March 31, 2022
Issued at HKT 10:00
Issued at HKT 10:00
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