The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (February 11) the progress made in its handling of banking complaints received as at end-January 2022. Banking complaints include cases concerning general banking services and conduct-related issues.

     In January 2022, 232 cases were received and the handling of 224 cases were completed. As at end-January, the handling of 628 cases was in progress. 

     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Ends/Friday, February 11, 2022
Issued at HKT 16:30

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