The following is issued on behalf of the Hong Kong Monetary Authority:
 
     The Hong Kong Monetary Authority (HKMA) announced today (November 12) the progress made in its handling of banking complaints received as at end-October 2021. Banking complaints include cases concerning general banking services and conduct-related issues.
      
     In October 2021, 243 cases were received and the handling of 207 cases was completed. As at end-October, the handling of 696 cases was in progress. 
      
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Ends/Friday, November 12, 2021
Issued at HKT 16:40

NNNN