The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-March 2021. Banking complaints include cases concerning general banking services and conduct-related issues.
      
     In March 2021, 290 cases were received and the handling of 270 cases was completed. As at end-March, the handling of 653 cases was in progress. 
      
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Ends/Friday, April 16, 2021
Issued at HKT 16:30

NNNN