The Innovation and Technology Bureau announced today (October 2) that citizens who have not obtained the CuMask+™ may collect them at post offices across the territory from October 5 to 31. Residents of public rental housing estates under the Hong Kong Housing Authority (HA) and rental estates under the Hong Kong Housing Society (HS) may also collect the CuMask+™ from their respective estate management offices.
 
Procedures for collecting CuMask+™
 
     Citizens should present to the staff at post offices or estate management offices the original of their own Hong Kong identity card (HKID) (copies will not be accepted). The staff will input the citizen's HKID number into a computer or a handheld device immediately and provide two adult-sized CuMask+™ if the citizen has not obtained a mask, or one adult-sized CuMask+™ if the citizen has already obtained a mask. The computers and handheld devices used by post offices or estate management offices will not store any personal data of the citizens.
 
Collection points
 
(1) Post offices
 
     Citizens can visit any of the 121 post offices (except mobile post offices) during the respective office hours to collect the CuMask+™. Taking into account the sizes of individual post offices and the availability of other collection point(s) in the area, the number of masks available for collection at each post office each day will vary. Citizens can check the relevant information at the following website: www.hongkongpost.hk/en/about_us/network/cuMaskOffices/index.html.
 
(2) Public Rental Housing Estate Management Offices under the HA
 
     Residents of the 186 public rental housing estates under the HA can visit their respective estate management offices to collect the CuMask+™ during the time slots listed below (excluding estate management offices in Tenants Purchase Scheme estates and Buy or Rent Option courts):
 
October 5 to 9 (Monday to Friday)
2pm to 5pm
 
October 12 to 30 (Mondays to Fridays, except public holidays)
9.30am to 12.30pm and 2pm to 5pm
 
(3) Rental Estate Management Offices under the HS
 
     Residents of the 20 rental estates under the HS can visit their respective estate management offices to collect the CuMask+™ during the timeslots listed below:
 
Mondays to Fridays (except public holidays)
8.30am to 12.30pm and 1.30pm to 5.30pm
 
     Office hours of Sha Tau Kok Chuen Estate Management Office:
Mondays to Fridays
8.45am to 12.45pm and 1.30pm to 4.30pm
 
     Office hours of Tui Min Hoi Chuen Estate Management Office:
Mondays and Thursdays
8.30am to 12.30pm
Tuesdays
8.30am to 12.30pm and 1.30pm to 5.30pm
         
Authorised collection arrangements
 
     Those who are unable to collect the mask(s) in person may authorise others to collect the CuMask+™ on their behalf at post offices or estate management offices. Each authorisee can collect the mask(s) on behalf of a maximum of two authorisers on each occasion. Detailed arrangements are as follows:
 
(1) Collection of masks at post offices on behalf of others
 
     The authorisee should present to the staff at post offices a copy (photocopy or electronic copy) of the authoriser's HKID and the original or a copy (photocopy or electronic copy) of the authorisation letter signed by the authoriser. The authorisation letter should include the name and HKID number of the authoriser and the name and HKID number of the authorisee, and specify that the authorisation is for collection of the adult-sized CuMask+™. A template of the authorisation letter has been uploaded onto the CuMask+™ website (qmask.gov.hk) for reference.  The authorisee should also present to the staff the original of his/her HKID to prove his/her identity.
 
(2) Collection of masks at estate management offices on behalf of tenants of public rental housing estates of the HA and rental estates of the HS
 
     The authorisee should present to the staff at estate management offices the original of the tenancy agreement of the unit in which the authoriser resides and a copy (photocopy or electronic copy) of the authoriser's HKID. The name of the authoriser must appear on the tenancy agreement. There is no need to present a separate authorisation letter, but the authorisee should present to the staff the original of his/her HKID to prove his/her identity.
 
     The staff at post offices or estate management offices will input the HKID number of the authoriser into a computer or a handheld device immediately to verify the eligibility of the authoriser. The staff will also input the name and HKID number of the authorisee into the computer or the handheld device. The information will be immediately transmitted to the central system, solely for record-keeping purposes in relation to mask distribution. The computers and handheld devices used by post offices or estate management offices will not store any personal data of the citizens. 
 
Enquiries
 
     For details about the CuMask+™ or other enquiries, including the addresses of public rental housing estate management offices under the HA and rental estate management offices under the HS, please visit the CuMask+™ website (qmask.gov.hk). Citizens may also call the hotline at 3142 2313 or check via the WhatsApp Helpline 9617 1823.

Ends/Friday, October 2, 2020
Issued at HKT 16:00

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