Progress in handling of banking complaints by HKMA
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The Hong Kong Monetary Authority (HKMA) announced today (April 17) the progress made in its handling of banking complaints received as at end-March 2020. Banking complaints include cases concerning general banking services and conduct-related issues.
In March 2020, 242 cases were received and the handling of 175 cases was completed. As at end- March, the handling of 442 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Ends/Friday, April 17, 2020
Issued at HKT 16:36
Issued at HKT 16:36
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