The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (November 9) the progress made in its handling of banking complaints received as at end-October 2018. Banking complaints include cases concerning general banking services and conduct-related issues.
 
     In October 2018, 185 cases were received and the handling of 145 cases was completed. As at end-October, the handling of 415 cases was in progress.

     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Ends/Friday, November 9, 2018
Issued at HKT 16:45

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