The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (July 7) the progress made in its handling of banking complaints received as at end-June 2017. Banking complaints include cases concerning general banking services and conduct-related issues.

     In June 2017, 169 cases were received and the handling of 166 cases was completed. As at end-June, the handling of 592 cases was in progress. 

     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Ends/Friday, July 7, 2017
Issued at HKT 16:30

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