Progress in the handling of banking complaints by HKMA
******************************************************

The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (January 15) the progress made in its handling of banking complaints received as at end-December 2015.  Banking complaints include cases concerning general banking services and conduct issues.

     In December 2015, 139 cases were received and the handling of 240 cases was completed.  As at end-December, the handling of 539 cases was in progress.  

     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Ends/Friday, January 15, 2016
Issued at HKT 16:56

NNNN