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The Government expresses concern that many guests had not been able to enter the Hong Kong Disneyland in the past two days.
A government spokesman said that Hong Kong Disneyland had adopted a new arrangement for ticket sales since early January. "Except for special days, guests can use these tickets for admission to the theme park within 180 days from date of purchase. We are concerned that this advance sales arrangement has caused a lot of inconvenience to guests who could not enter the Hong Kong Disneyland yesterday (Wednesday) or today," he said.
"We consider that there are areas for improvement such as the ticketing and guest entry arrangements. We have reflected these concerns to the senior management of the theme park and requested them to make improvements. The senior management of the Hong Kong Disneyland have assured us that they will, in the light of experience gained on this occasion, take appropriate follow up measures to avoid recurrence, including reviewing the need to designate more days as special days for peak seasons, stepping up the co-ordination with travel agencies, and sending out clear and prompt messages to notify guests in good time of the position on the sale of tickets and admission to avoid a situation where guests are not admitted after arrival at the theme park."
Ends/Thursday, February 2, 2006
Issued at HKT 19:02
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