1823 telephone service returns to normal

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     Owing to a system failure, the 1823 hotline service was disrupted in the morning today (March 14). The hotline resumed normal service at 1.30pm after urgent repairs.

     During the period, the voicemail, email, facsimile, "Tell me@1823" mobile application and SMS text services were operational as normal, and Customer Service Officers fully deployed these channels to respond to public enquiries.

     A spokesman for the Efficiency Unit said, "We are investigating into the cause of the system failure with the service provider. We apologise to the public for any inconvenience caused."

Ends/Wednesday, March 14, 2018
Issued at HKT 17:55

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