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The following is issued on behalf of the Transport Advisory Committee:
The Transport Complaints Unit (TCU) of the Transport Advisory Committee received 5 421 complaints and suggestions in the first quarter of 2016, with 47 pure suggestions. The total number of cases represents a decrease of 14.4 per cent as compared with 6 334 cases in the previous quarter and an increase of 5.4 per cent when compared with 5 142 cases in the same quarter of 2015.
The complaints and suggestions received during the quarter were mostly related to public transport services (86 per cent), enforcement matters (10 per cent) and traffic conditions (2 per cent).
The number of cases on public transport services fell by 16.5 per cent from 5 568 in the previous quarter to 4 649 this quarter, while complaints and suggestions on traffic conditions slightly increased from 135 to 139. Cases about road maintenance decreased from 36 to 24 and the number of complaints about illegal parking and other enforcement matters slightly increased from 566 to 569.
All the complaints and suggestions received by the TCU in the quarter were referred to the relevant government departments and public transport operators for follow-up action.
During the period under review, investigations into 6 481 cases were completed. Of these, 4 533 cases (70 per cent) were found to be substantiated, 228 cases (3 per cent) were unsubstantiated, and the remaining 1 720 cases (27 per cent) could not be pursued due to lack of evidence.
For the substantiated cases, the relevant government departments and public transport operators have either taken steps to rectify the situation or are considering possible solutions to the problems identified.
During the quarter, the relevant government departments and public transport operators took on board 18 suggestions made by the public to enhance public transport services and improve traffic conditions. A summary of the cases is in the Appendix.
Members of the public may make their suggestions or complaints to the TCU by dialling the hotline 2889 9999 (voice mail service is available outside office hours), by fax to 2577 1858, by email to info@tcu.gov.hk or by filling in a form on the TCU website (www.info.gov.hk/tcu).
Ends/Tuesday, May 31, 2016
Issued at HKT 13:27
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