Progress in handling of banking complaints by HKMA
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The following is issued on behalf of the Hong Kong Monetary Authority:
The Hong Kong Monetary Authority (HKMA) announced today (June 12) the progress made in its handling of banking complaints received as at end-May 2015. Banking complaints include cases concerning general banking services and conduct issues.
In May 2015, 118 cases were received and 95 cases were completed. As at end-May, the handling of 481 cases was in progress.
A table summarising the progress made in handling of banking complaints by the HKMA is attached.
Ends/Friday, June 12, 2015
Issued at HKT 17:25
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