****************************************
The Transport Complaints Unit (TCU) of the Transport Advisory Committee received 6 112 complaints and suggestions in the fourth quarter of 2014, with 41 pure suggestions. The total number of cases represents a decrease of 16.8 per cent as compared with 7 342 cases in the previous quarter and a drop of 5.8 per cent when compared with 6 490 cases in the same quarter of 2013.
The complaints and suggestions received during the quarter were mostly related to public transport services (90 per cent), enforcement matters (6 per cent) and traffic conditions (2 per cent).
The number of cases on public transport services fell 17.2 per cent from 6 682 in the previous quarter to 5 534 this quarter. Complaints and suggestions on traffic conditions decreased from 148 in the last quarter to 132 this quarter. Cases about road maintenance went down from 43 in the last quarter to 26 this quarter. The number of complaints about illegal parking and other enforcement matters dropped from 444 to 398.
All the complaints and suggestions received by the TCU in the quarter were referred to the relevant government departments and public transport operators for follow-up action.
During the period under review, investigations into 6 861 cases were completed. Of these, 4 712 cases (68 per cent) were found to be substantiated, 193 cases (3 per cent) were unsubstantiated, and the remaining 1 956 cases (29 per cent) were not pursuable due to lack of information.
For the substantiated cases, the relevant government departments and public transport operators have either taken steps to rectify the situation or are considering possible solutions to the problems identified.
During the quarter, the relevant government departments and public transport operators took on board 19 suggestions made by the public to enhance public transport services and improve traffic conditions. A summary of the cases is at the Appendix.
Members of the public may make their suggestions or complaints to the TCU by dialling the hotline 2889 9999 (voice mail service is available outside office hours), by fax to 2577 1858, by e-mail to info@tcu.gov.hk or by filling in a form on the TCU website (www.info.gov.hk/tcu).
Ends/Friday, February 27, 2015
Issued at HKT 18:03
NNNN
