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The Support and Consultation Centre for SMEs (SUCCESS) of the Trade and Industry Department will join the Hong Kong Retail Management Association (HKRMA) to hold a seminar on April 27 entitled "Benchmarking - Experience Sharing by 2005 Service Retailers of the Year".
The seminar will be held from 2.30pm to 5.30pm at the Lecture Theatre, G/F, Hong Kong Central Library, 66 Causeway Road, Causeway Bay, Hong Kong (MTR Tin Hau Station Exit B).
At the seminar, Executive Director, HKRMA, Miss Anita Bagaman will introduce the "Mystery Shoppers Programme". The programme, organised by HKRMA, aims to improve the overall standard of customer services in the retail industry and to recognise outstanding retail companies.
Winners of "2005 Service Retailers of the Year" under the "Mystery Shoppers Programme" will share their knowledge and experience on customer services with the audience. Director, CWN Consulting Ltd., Mr Cary Tu will be the moderator of the session. Speakers include Executive Director, TSL Jewellery, Mr Alex Chan; Director of Training, Sa Sa International Holdings Ltd. ﷿ La Colline Shop, Ms Janet Wong; HR & Administration Senior Manager, Chinese Arts & Crafts (H.K.) Ltd., Ms Tracy Chui; General Manager, Retail Business Development, SmarTone - Vodafone, Mr Nicholas Fung; District Supervisor, Giordano Ltd., Ms Fanny Li; Personnel Manager, YGM Trading Ltd., Ms Rebecca Sin; Area Manager ﷿ Retail, Simmons Bedding & Furniture (HK) Ltd., Ms Anita Yang; and Senior Manager ﷿ Operations, CR Care Co. Ltd., Mr Raymond Chau.
The seminar will be conducted in Cantonese. Admission is free. Interested parties are requested to register with SUCCESS by April 25 as seats will be allocated on a first-come, first-served basis. For enquiries, please call 3403 6111. Details of the seminar can be found at SUCCESS website at http://www.success.tid.gov.hk.
Ends/Wednesday, April 19, 2006
Issued at HKT 11:45
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